FAQs

About Coffee

Coffee in its purest form is now available at dicaffe.ch - the young company relies on Italian coffee which is roasted in Naples and has been refined into its current form and taste since 1961. The various types of coffee offered have already won various gold medals : 2020: Premio International Coffee Tasting - Miscela Maxima and Premio ITCE - International Tea and Coffee Evaluation, 2016 Premio International Coffee Tasting - Miscela Delizia and 2015 Premio International Coffee Tasting 2015 Asia.

The coffee taste is the same in both variants, but pads are made from a biodegradable cushion made of cellulose fleece and are therefore compostable. Plastic capsules or plastic packaging are recycled.

Our coffee , which consists of Arabica and Robusta beans, is grown sustainably. The coffee in the pads that fit our Didi coffee machines can be biodegraded. To ensure that the taste of espresso is sustainably guaranteed, each pad must be individually packaged; the foil can also be recycled at the aluminum collection point. The plastic capsules for the compatible Nespresso and Lavazza Point machines should also be returned to the collection point after use.

The miracle cure is the caffeine contained in coffee. Caffeine has an invigorating effect on the heart and central nervous system:

  • Increased attention and ability to concentrate
  • Improved short-term memory
  • Increased physical performance


The positive effects of caffeine can last up to five hours.

After an in-depth study carried out at the Cardiology Days in Turin (advances in cardiac arrhythmia and major innovations in cardiology), cardiologist Sebastiano Marra explained that four or five cups of coffee/espresso a day - even decaffeinated - can reduce mortality and therefore drinking coffee can have a positive effect. The benefits are not related to caffeine, but to the rich presence of antioxidants that only one coffee bean contains. In fact, it has been observed that regular coffee drinkers have less anxiety, sleep better, are happier and do not have cholesterol or higher blood pressure than those who do not drink it.
Coffee combined with lemon is also effective against headaches and migraines. The pain of migraines is caused by the dilation of blood vessels. The combination of caffeine and lemon helps to reduce the dilation of blood vessels, while the lemon and its acid also increase absorption in the intestine, which is also often observed in migraines. Try this combination before taking any medications.

It is believed that the Kaffa region in southwest Ethiopia is the place where coffee originated. A pious legend says that the Islamic prophet Mohammed was the first to discover the stimulating effects of coffee after the angel Gabriel offered him a cup of hot, dark liquid.

Coffee probably reached Yemen on the Arabian Peninsula from Ethiopia in the 14th century via slave traders. In the usual preparation method with roasted, ground or crushed and boiled beans, it was probably not drunk there until the middle of the 15th century. Coffee cultivation gave Arabia a monopoly role. The trading center was the port city of Mocha, also called Mokka, today's al-Mukha in Yemen. Many peoples in the regions of Ethiopia where coffee grew wild were previously unknown to it as a crop, or it was prepared entirely differently.

According to a legend written down in 1671 by Antonius Faustus Naironus in his book De saluberrima potione cahve, shepherds from the kingdom of Kaffa, in the southwest of present-day Ethiopia, are said to have noticed that part of the herd of goats that had fed on a bush with white flowers and red fruits were jumping around happily into the night, while the other animals were tired. When an Abyssinian shepherd tried the fruits of the bush himself, he noticed an invigorating effect. During research at the grazing site, the monks discovered some dark green plants with cherry-like fruits. They made an infusion from them and from then on were able to stay awake late into the night, praying and talking to one another, and are said to have then traded the plant. Other sources say that the shepherd disgustedly spat the fruits, which were inedible when raw, into the fire, whereupon scents were released; This is how the idea of ​​roasting came about.

The Amhara preparation method and coffee tradition is probably the best known in the highlands of Ethiopia, but has only been practiced since the end of the 19th century. Before that, the Christian Amharas had rejected coffee as a luxury item for Muslims, just like tobacco. After roasting the beans in a large iron pan, the Amharas grind them coarsely or crush them in a mortar. The ground coffee is boiled with water and sugar in what is known as a jabana and served in small bowls. The word coffee can be traced back to the Arabic qahwa, which can also mean "wine" as it originally did. It came into Italian (caffè from cahue) via the Turkish kahve, and from there into French, whose word form café was adopted into German without any major phonetic changes, only the spelling being adapted.

In the German-speaking world, the word form coffee from English or Dutch initially dominated, and it was only in the course of the 18th century that Kaffee became established after the French café. The similarity of the word coffee and the name of the Ethiopian region of Kaffa does not result in a plausible etymology. Johann Wolfgang von Goethe came up with the idea of ​​distilling the beans. While implementing this idea, the chemist Friedlieb Ferdinand Runge discovered caffeine.

Try all the variations of DiCaffè. Although all the variations are described similarly, they taste different and therefore depending on the time of day you may find one variation more suitable than the other.
Either way, we recommend changing the water daily, as stale water not only tastes stale but also becomes more calcareous and has a less than optimal effect on the quality of the coffee.
A cup of espresso should also be warmed up a little; firstly, the coffee then tastes more intense and secondly, it stays warm longer. The optimal brewing temperature is around 92-96C during the brewing process; it is advantageous if the cup is also around 70C. If the water is too cold, the coffee often tastes a little sour; this can also happen if the machine is not descaled regularly (around 4 times a year), depending on the hardness of the water.

Ordering and delivery

If you purchase goods worth CHF 60 or more, you will receive the package postage-free within Switzerland. Enjoy your espresso.

We make every effort to adhere to the delivery times stated. Unfortunately, we cannot completely rule out delays. If you have any questions about the current status of your order, please click here . Have your invoice/order number and email ready so that we can assign your request quickly and correctly and display it immediately.

Delivery is usually carried out by Swiss Post.
This does not apply to items that have to be sent by a freight company due to their size and weight. In order for the order to be accompanied by a freight company, a telephone number must be provided.

If you are not at home when the parcel is delivered by post, it will be held at the post office for 7 days for collection.
If you have a post office account, you can also extend the collection period.

If you do not collect the package within the set deadline, it will be returned to us at your expense.
We will contact you and clarify the next steps with you.

Means of payment

We accept: Paypal, Mastercard, Visa and bank transfer.

You can pay safely and conveniently by prepayment. Please use the following bank details *.
Bank details:
Pecorella Lifestyle & Trading GmbH
Zürcher Kantonalbank 8010 Zurich, Account number / IBAN: CH54 0070 0114 8049 6855 3
BC: 700, Post account: 80-151-4, SWIFT: ZKBKCHZZ80A

* with payment note your order number.

Security

Only the employees of our partner companies can access the portal. We work with the latest SSL (Secure Sockets Layer) technology and guarantee absolutely secure access at all times using the latest security standards and encryption techniques.

Personal data / information Mandatory information.
In order to carry out the services offered on DiCaffe.ch, the following data must be collected:
– First name and last name;
– Address;
– Email address;
– Password;
– Payment information.
The collection, storage, processing and use of the personal data mentioned above under point 1. is carried out for the following purposes:
– User registration and account administration.
– Provision of the services offered by DiCaffe.ch (Pecorella GmbH).
– Use for our own market research in order to improve services and offers.
– Anonymous or personal evaluation of the data collected.
– Delivery of weekly newsletters / offers.
– In addition, the data in accordance with point 1 can be used and passed on by Dicaffe.ch / Pecorella GmbH to improve and tailor the services to needs, for customer care and for marketing purposes.

DiCaffe.ch / Pecorella GmbH commissions other companies to process and store data. These companies may have access to personal data, but only to the extent necessary to perform their tasks.
The personal data may be passed on to companies within Pecorella GmbH. Personal data will not be passed on, transmitted or sold to third parties unless this is necessary to process a contract that the customer concludes with Pecorella GmbH or the customer has expressly consented to the data being passed on.
Disclosure of data is reserved by law, for example to prosecute and uncover unlawful activities.

The customer can request to view his/her personal data stored by DiCaffe.ch / Pecorella GmbH free of charge and request that it be deleted, provided that this does not conflict with the applicable provisions on the statutory retention period. The request to view data must be sent in writing to DiCaffe.ch and sent by post to Dicaffe.ch together with a copy of an official ID card (in particular identity card, driver's license) of the applicant.

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Other cookies remain on your computer and enable us to recognize you on your next visit (so-called permanent cookies). Our partner companies are not permitted to obtain or process personal data via our website using cookies.
You can prevent cookies from being stored in your browser by restricting or deactivating the storage and reading of cookies via the menu bar "Tools > Internet Options > Privacy" (Internet Explorer) or "Settings > Privacy" (Firefox). Please note that you cannot use certain functions of our website without cookies.

Dicaffe.ch / Pecorella GmbH reserves the right to change the data protection regulations at any time and at its own discretion. Such changes will be published immediately by DiCaffe.ch here. The new regulations come into force upon publication. It is your responsibility to regularly inform yourself about the currently applicable provisions of the data protection regulations.

Returns

We offer you a right of return within 14 days from receipt of the package if an item does not meet your expectations. (You can find details in our terms and conditions .) If you have any questions, please contact our customer service by email .

Please report this immediately to the nearest post office. Damage to postal items must be reported to the post office by the customer within 8 days of delivery. If your damage report is justified, you will receive a replacement or a refund, depending on availability.

You can find further information directly on the Swiss Post website:
https://www.post.ch/de/pakete-versenden/schaden-oder-verlust

If the damage to the delivery is reported outside this period, there is no right to compensation.

The product is defective? Please send our customer service photos and a brief description of the fault. Don't forget the order number of your coffee machine.
We will then ask you to return your order to us so that we can check it together with the manufacturer concerned. We will do our best to replace the item under warranty. If the inspection shows that no warranty service is possible in this case, we will inform you of this and give reasons for this.